Refund & Return Policy
At GiGi’s Galore, we take pride in offering thoughtfully selected beauty and self-care products. Each order is prepared with care, and your satisfaction is important to us.
Because many of our products are personal-use, cosmetic, beauty, or hygiene-related items, certain products cannot be returned once opened or used. Please review our policy below before making your purchase.
🛍️ Returns & Exchanges
For health, hygiene, and safety reasons, opened, used, tested, or altered beauty and personal-care products are not eligible for return or exchange.
This may include cosmetics, skincare, hair and scalp care, bath and body products, fragrance, grooming products, and other personal-use items.
If an eligible item is unopened, unused, and in its original condition and packaging, please contact us at Rolandfamilyllc@GigisGalore.com to determine whether it qualifies for return.
For cosmetics, we encourage you to carefully review product descriptions, shades, colors, ingredients, sizes, and other product details before completing your purchase.
💕 Order Cancellations
If you need to cancel or request a change to your order, please contact us as soon as possible at:
📧 Rolandfamilyllc@GigisGalore.com
We will make every reasonable effort to accommodate your request. However, once an order has entered processing, fulfillment, or shipping, we cannot guarantee that it can be changed or canceled.
✨ Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at:
📧 Rolandfamilyllc@GigisGalore.com
Please include:
- Your order number
- A description of the issue
- Clear photos or video showing the product, packaging, and issue
After reviewing your claim, we will determine the appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.
Please keep the affected product and its original packaging until your claim has been reviewed.
💌 Store Credits
When a store credit is approved, it may be issued as a digital gift card or store credit that can be applied toward a future GiGi’s Galore purchase.
Any applicable restrictions or expiration information will be provided when the credit is issued.
💳 Refunds
When a monetary refund is approved, it will generally be returned to the original payment method.
Please allow additional time for your bank, credit-card company, or payment provider to process and post an approved refund.
Original shipping charges are generally non-refundable unless the refund results from an error by GiGi’s Galore or otherwise required by applicable law.
📦 Return Shipping
If a return is authorized, we will provide instructions on where and how to send the eligible item.
Do not send products back without first receiving return authorization from GiGi’s Galore.
When a return results from a damaged, defective, or incorrect item, we will provide information regarding applicable return-shipping arrangements.
🌸 Our Commitment
Your confidence and satisfaction are important to us. GiGi’s Galore is committed to making beauty and everyday self-care feel special, accessible, and thoughtfully delivered.
We appreciate you choosing GiGi’s Galore and are committed to providing quality products, clear communication, and exceptional customer care.
Questions about your order or this policy?